Journelle.com Reviews
Journelle.com Customer Reviews (13)
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Client is being treated very poorly! Customer service is a joke!
Company's customer is service is the reflection of the company. Well, Journelle is definitely acting like they don't care! I Have been trying to get a return shipping label for almost 2 weeks now. Impossible to get anyone from customer service on the phone regardless when I call, NO ONE, EVER, PICKS UP, THE PHONE!!! Must have called 4-5 times and nothing. Will never deal with this company again. A waste of time. Hope someone sees this review and finally responds and helps.
Journelle.com Customer’s Q&A
Journelle.com FAQs
About Journelle.com Prices and Cost?
Journelle.com features a range of luxury lingerie items with prices that reflect the quality and design of their products. For example, the Allegra Underwire Balconette Bra is priced at $98.00, while the matching Allegra Thong costs $44.00. The Isabel Lace Underwire Balconette Bra is a bit more premium at $148.00. For those looking for something more intricate, the Anais Suspender Belt is available for $78.00, and the Natalia Bodysuit stands out at $148.00. The Odette Open Cup Underwire Bra is also priced at $98.00, showcasing the brand's range of sophisticated designs. The Estelle Lace Thong offers a more accessible price point at $28.00. Shipping is complimentary on orders over $200 with USPS Economy, adding value to larger purchases.
About Journelle.com Popular Products and Services?
Journelle.com is known for its curated collection of luxury lingerie. Popular products include bras in various styles such as contour, underwire, bralettes, and balconette. The underwear section offers choices from thongs to boyshorts and high-waisted designs. For those seeking comfort and elegance, the sleep and lounge category provides slips, pajama sets, and robes. Journelle also features a best-sellers section where items like the Journelle Collection, Cosabella, and Chantelle are highlighted. Additionally, the site caters to specific needs with solutions like strapless and convertible bras, as well as adhesive options and nippies. The designers category showcases top-sellers and luxury collections from names like Agent Provocateur and Bordelle. Expanding its range, Journelle has introduced products for tweens, swimwear, shapewear, maternity, mastectomy, men’s lingerie, and wellness.
Journelle.com Return Policy?
Journelle offers free shipping on orders over $200 with USPS Economy. All orders are shipped with a gift receipt, return form, and/or a prepaid return label for domestic US orders if applicable. The return policy allows for an exchange or refund for unworn items within 30 days of the arrival date. However, shipping fees, order protection, and clearance items are non-refundable. Items must be unworn, unaltered, unwashed, and in original packaging with all tags and liners attached. Underwear must be tried on over one's own garments.
What are the accepted payment methods on Journelle.com?
Journelle.com accepts a variety of payment methods to accommodate customers' preferences. Shoppers can use American Express, PayPal, Klarna, Venmo, Apple Pay, and even Bitcoin for their purchases. Additionally, the site offers a Buy Now, Pay Later option through Sezzle, which allows customers to make purchases and pay in four installments over six weeks with 0% interest. This flexible payment plan is designed to make luxury lingerie more accessible by spreading the cost over a period of time without additional financial burden.