Journelle.com Reviews

Luxury Lingerie Collection: Journelle.com offers a curated collection of luxury lingerie, including bras in various styles like contour, underwire, bralettes, and balconette.

High-Quality Materials: Known for using high-quality materials, Journelle's products are praised for their durability and comfort.

Helpful Customer Service: In-store staff are often described as helpful and knowledgeable, providing excellent customer service.

Innovative Designs: Journelle is recognized for its innovative styles and designs, making it a standout in the luxury lingerie market.

Flexible Payment Options: The site accepts various payment methods, including American Express, PayPal, Klarna, Venmo, Apple Pay, and Bitcoin, with a Buy Now, Pay Later option through Sezzle.

Poor Customer Service: Some customers have reported poor customer service, including difficulties in getting return shipping labels and unresponsive customer service representatives.

Inventory Issues: There have been complaints about inventory management, with customers receiving incomplete orders and not being notified about missing items.

Limited Try-On Experience: Some customers have expressed frustration with the inability to try on items before purchasing, especially for hard-to-fit sizes.

Unpredictable Shipping Times: There have been instances where orders took over a week to receive a shipping label, leading to delayed shipments.